Refund Policy

At AstroSpin, we want to ensure a transparent and fair shopping experience for both parties. That's why we offer a 30-day return policy from the date of receipt of the order, subject to the conditions described below.

1. Right of Return

Customers have 30 calendar days from receipt of their order to request a return.

For a return to be accepted, the product must meet all of the following conditions:

●      Be unused and in the same condition in which it was received.

●      Retain tags, accessories, manuals, and original packaging.

●      Show no damage caused by misuse, improper handling, or normal wear and tear.

●      Be accompanied by proof of purchase.

We reserve the right to refuse returns that do not meet these conditions.

2. Requesting a Return

To initiate a return, customers must first contact us at:

Email: astrospinofficial@gmail.com

Returns sent without prior authorization will not be accepted or processed.

Once the request is approved, we will provide the corresponding instructions for shipping the return.

3. Return Shipping Costs

Returns due to change of mind, lack of interest, or personal reasons

If a customer wishes to return a product for personal reasons, including but not limited to:

●      Change of mind

●      Purchasing error

●      Personal preferences

●      Subjective expectations

●      Any reason unrelated to an actual product defect

the customer will be fully responsible for covering the return shipping costs, as well as any logistics, customs, banking, or administrative costs associated with it.

Original shipping costs are non-refundable.

Defective, damaged, or incorrect products

If the product received has a manufacturing defect, was damaged in transit, or corresponds to an incorrect item, we will cover reasonable return or replacement costs, provided that:

●      The issue is reported within a reasonable time after receipt

●      The customer provides sufficient evidence, including clear photographs or videos of the issue

We reserve the right to verify the authenticity of the issue before approving any refund, replacement, or return covered by our company.

4. Inspection and Approval

All returns will be inspected upon receipt.

We reserve the right to:

●      Reject fraudulent returns

●      Apply partial refunds for used, damaged, or incomplete products

●      Deny requests that violate this policy

●      Withhold the refund until the product is physically received and inspected

5. Non-Returnable Products

We do not accept returns of:

●      Customized or made-to-order products

●      Downloadable digital items

●      Gift cards

●      Perishable products

●      Opened or used personal care or hygiene items

●      Clearance or final sale products

●      Hazardous materials

●      Any product expressly marked as "non-returnable"

6. Cancellations

Orders can only be canceled before they have been processed or shipped.

Once an order has shipped, it must be handled as a return under this policy.

7. European Union Right of Withdrawal

If the order is delivered within the European Union, the consumer may exercise their legal right of withdrawal within 14 calendar days of receiving the product, in accordance with applicable law.

The product must be returned in the same condition in which it was received.

Unless applicable law provides otherwise, the customer will be responsible for the direct costs of returning the product.

Customized products, perishable products, items sealed for hygiene reasons that have been opened, and other legally excluded items are excluded from the right of withdrawal.

8. Refunds

Once the return has been received and inspected, we will notify the customer of the approval or rejection of the refund.

If approved:

●      The refund will be issued using the original payment method

●      Within approximately 10 business days

●      Additional delays may occur due to banking institutions or payment providers

We do not refund:

●      Original shipping costs

●      Customs fees

●      Import taxes

●      Costs arising from third parties outside our company

9. Fraud and Abuse Prevention

We reserve the right to reject orders, returns, or refunds when we detect evidence of:

●      Fraud

●      Policy abuse

●      Repeated claims

●      Suspicious activity

●      Unusual returns

●      Attempts to improperly obtain products or refunds

10. Contact

For any inquiries related to returns or refunds:

Email: astrospinofficial@gmail.com