Shipping Policy

Last updated: June 21, 2026

This Shipping Policy governs the terms applicable to the processing, preparation, transportation, and delivery of orders placed through our online store.

By placing an order, the customer acknowledges having read, understood, and fully accepted this Shipping Policy, as well as our Terms and Conditions of Sale.

1. Scope of Application

This Shipping Policy applies to all orders placed through our website, regardless of destination country, unless expressly stated otherwise.

Shipping times, conditions, and availability may vary depending on the customer's location, logistical restrictions, product availability, and applicable local regulations.

We reserve the right to limit, suspend, or refuse shipments to certain countries, regions, or jurisdictions where legal, commercial, or logistical restrictions exist.

2. Order Processing

All orders require a prior preparation and processing period before being shipped.

The estimated processing time is between 1 and 3 business days from:

●      Order confirmation

●      Successful receipt of payment

●      Validation of the information provided by the customer

Business days exclude Saturdays, Sundays, and local or national holidays.

Orders will not be processed or shipped during:

●      Weekends

●      Holidays

●      Periods of high demand

●      Technical issues

●      Logistical disruptions

●      Circumstances beyond our reasonable control

Processing may be further delayed for reasons such as:

●      Security checks

●      Anti-fraud controls

●      Discrepancies in billing or shipping information

●      Temporary stock shortages

●      Regulatory inspections

●      Customs procedures

●      Supplier issues

●      Any extraordinary operational circumstance

We reserve the right to cancel any order that appears suspicious, fraudulent, or in violation of our terms of sale.

3. Estimated Delivery Times

Once processing is complete, orders will be shipped to the destination provided by the customer.

The timeframes below are estimates based on information provided by our logistics carriers and may vary without notice.

Spain (ES)

7 to 11 business days

Mexico (MX)

8 to 12 business days

Colombia (CO)

15 to 30 business days

Chile (CL)

12 to 20 business days

Peru (PE)

20 to 40 business days

Argentina (AR)

22 to 40 business days

Guatemala (GT)

30 to 60 business days

Nicaragua (NI)

30 to 50 business days

Other Destinations

Delivery times for other countries may vary depending on the logistics carrier, customs, and applicable transportation conditions.

4. Estimated Nature of Timeframes

All processing and delivery times published on the website are for informational and estimation purposes only.

We do not guarantee exact delivery dates.

Timeframes may be affected by circumstances beyond our control, including but not limited to:

●      Customs delays

●      Government inspections

●      Logistical congestion

●      Transportation incidents

●      Postal service disruptions

●      Weather events

●      Labor disputes

●      Strikes

●      Import or export restrictions

●      Armed conflicts

●      Health emergencies

●      Any event of force majeure

Unless applicable law provides otherwise, delivery delays will not automatically entitle the customer to:

●      Compensation

●      Indemnification

●      Damages

●      Penalties

●      Unilateral cancellations

●      Full or partial refunds

5. International Shipping and Customs

Many of our orders are shipped internationally.

The customer is solely responsible for:

●      Verifying that the product can be legally imported into their country

●      Complying with applicable local regulations

●      Providing any additional documentation required by the relevant authorities

●      Covering any taxes, duties, customs fees, or import charges that may apply

We do not guarantee that our products meet the specific regulatory requirements of every country.

A customer's refusal to pay taxes or duties will not constitute valid grounds for requesting order cancellation or a refund.

In the event a shipment is returned, abandoned, or destroyed for customs reasons attributable to the customer, we reserve the right to reject any refund request.

6. Order Tracking

When the logistics service allows, tracking information for the shipment will be provided to the customer.

Activation or updating of the tracking number may take several business days from the time the order ships.

We do not guarantee:

●      Real-time updates

●      Continuous scanning

●      The permanent availability of tracking information

The information displayed will depend solely on the systems of external carriers and logistics operators.

7. Incorrect or Incomplete Addresses

The customer is responsible for verifying that all information provided during checkout is correct, complete, and up to date.

We are not responsible for delays, losses, or failed deliveries resulting from:

●      Incorrect addresses

●      Incomplete data

●      Typographical errors

●      Absence of the recipient

●      Any incorrect information provided by the customer

If an order is returned due to incorrect data provided by the customer:

●      Original shipping costs are non-refundable

●      Reshipment costs will be fully borne by the customer

●      Any additional costs incurred may be deducted from any eventual refund

8. Lost, Damaged, or Stolen Orders

If a customer believes an order has been lost in transit, they must contact us within a reasonable time so we can initiate an investigation with the relevant carrier.

We do not guarantee the outcome of such investigations.

Once an order has been delivered to the address provided by the customer or is marked as delivered by the carrier, we are not responsible for:

●      Theft

●      Losses occurring after delivery

●      Unauthorized access to the package

●      Deliveries made according to the instructions provided by the customer

If a product is received damaged, defective, or incorrect, the customer must notify us as soon as reasonably possible, providing:

●      Order number

●      A detailed description of the issue

●      Clear photographs

●      Where applicable, supporting videos

We reserve the right to request additional information before approving any replacement, return, or refund.

9. Refusal of Delivery

If the customer unjustifiably refuses receipt of the order or does not cooperate with customs authorities or the carrier to complete delivery, we reserve the right to:

●      Deduct transportation costs

●      Deduct administrative fees

●      Deduct customs charges

●      Deduct return costs

●      Deduct any other costs resulting from such conduct

10. Limitation of Liability

To the fullest extent permitted by applicable law, our liability arising from any shipping-related issue shall be limited to the amount actually paid by the customer for the affected product.

We are not liable for:

●      Indirect losses

●      Loss of profit

●      Loss of business opportunities

●      Consequential damages

●      Special damages

●      Punitive damages

●      Losses arising from delays attributable to third parties

11. Force Majeure

We shall not be liable for any failure or delay caused by circumstances beyond our reasonable control, including but not limited to:

●      Natural disasters

●      Earthquakes

●      Floods

●      Fires

●      Pandemics

●      Epidemics

●      Wars

●      Terrorism

●      Civil unrest

●      Labor disputes

●      Strikes

●      Government restrictions

●      International sanctions

●      Technological disruptions

●      Telecommunications failures

●      International logistics issues

●      Any other event constituting force majeure

12. Policy Modifications

We reserve the right to modify this Shipping Policy at any time to reflect operational, commercial, or legal changes.

The version in effect will always be the one published on the website as of the corresponding date.

13. Contact

For any inquiries related to shipping, order tracking, or logistics issues:

Email: astrospinofficial@gmail.com